Legal
Privacy Policy
Effective date: May 10, 2026
Welcome to MATCHA.
MATCHA is a dating platform focused on intentional and respectful connections. We care about privacy, safety, and treating user data responsibly.
This Privacy Policy explains what information we collect, how we use it, how it is stored, and the choices you have as a user.
By using MATCHA, you agree to this Privacy Policy.
Who We Are
MATCHA is a dating platform designed to help people create intentional connections.
Contact
Privacy inquiries: privacy@matcha-bkk.com
Support: support@matcha-bkk.com
General: hello@matcha-bkk.com
Who Can Use MATCHA
MATCHA is only available to users aged 18 and above.
You may not use MATCHA if:
- You are under 18
- You are using fake information
- You are impersonating another person
- You are using bots, scripts, or automated accounts
We may remove accounts that violate these rules.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Authentication information through Supabase Auth or Google Sign-In
We use this information to:
- Create and secure your account
- Allow login access
- Prevent abuse and spam
Profile Information
Your profile may include:
- First name
- Age
- Gender
- Height
- Nationality
- Languages spoken
- Job title
- Education
- Bio
- Personality tags
- Interests
- First date description
- Drinking and smoking habits
- Dating intention
- Neighbourhood information
- How long you are staying
We use this information to:
- Create your public profile
- Improve match quality
- Help users discover compatible people
- Personalize the app experience
Some profile information is visible to other users inside the app.
Photos
Users may upload up to 5 profile photos.
Photos are used to:
- Display your profile
- Help other users identify you
- Maintain safety and moderation standards
Photos are securely stored using Supabase Storage.
Behaviour and Usage Data
We collect activity data related to how the app functions, including:
- Likes and passes
- Matches
- Chat messages
- Blocks
- Reports
We use this information to:
- Operate the matching system
- Deliver messages
- Improve safety
- Investigate abuse or violations of our Terms
Location Information
MATCHA does not use automatic GPS tracking.
Instead, users manually choose:
- Their neighbourhood
- How long they are staying
This information helps improve local matching.
Technical Information
We may collect limited technical information such as:
- Device type
- Operating system
- App version
- Crash and diagnostic information
This helps us:
- Improve app performance
- Fix bugs
- Maintain reliability and security
Legal Basis for Processing
Where applicable under laws such as the GDPR, we process personal data based on:
- User consent
- Contractual necessity in providing the service
- Legitimate interests in operating, improving, and securing MATCHA
Third-Party Services
These providers only receive access to data necessary for providing their services to MATCHA.
Supabase
We use Supabase for:
- Authentication
- Database storage
- File storage
- Profile data
- Messages
Data may be processed on servers located in the EU and the US. supabase.com
Google Vision API
All uploaded photos are automatically scanned for inappropriate content, including nudity and graphic violence. This helps us maintain a safer platform.
Images may be temporarily processed by Google during moderation checks.
MATCHA may also use AI-assisted moderation systems to help detect spam, scams, fake profiles, abusive behaviour, or policy violations.
Translation Services
MATCHA offers optional chat translation features.
When a user chooses to translate a message, the selected message text may be temporarily processed by a third-party translation provider. Translation is user-triggered only and never automatic.
We do not send entire chat histories for translation.
Analytics and Cookies
MATCHA may use limited analytics, cookies, or similar technologies to:
- Understand app usage
- Improve performance
- Diagnose technical issues
- Improve user experience and safety
These technologies may be used on the website and inside the app where applicable.
Blocking and Reporting
Users may block or report other users and profiles or messages.
Blocked users cannot view or contact each other.
Reported accounts enter a manual moderation review process handled by the MATCHA team.
Data Retention
Your data is stored while your account remains active.
When you delete your account inside the app, your:
- Profile
- Photos
- Messages
- Matches
- Swipes
- Block relationships
- Reports submitted or received
- Related account activity
- Account information
are removed or scheduled for permanent deletion within a reasonable timeframe, typically within 30 to 90 days, except where retention is legally required. Certain data may be retained for fraud prevention, active safety investigations, abuse prevention, or other legitimate operational purposes.
Sale of Personal Data
MATCHA does not sell personal data to third parties.
Your Rights
Depending on your location, including under GDPR rules for EU users, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Object to certain data processing
- Request deletion of your data
You can permanently delete your account at any time inside the app.
For privacy-related requests, contact: privacy@matcha-bkk.com
International Users
MATCHA may be used internationally.
Your data may be processed in countries outside your own, including through infrastructure and service providers located in the EU and the US.
Children's Privacy
MATCHA is strictly for adults aged 18 and above.
We do not knowingly allow minors to use the platform.
If we become aware of an underage account, it will be removed.
Security
We take reasonable technical and organizational measures to help protect user data.
However, no online platform can guarantee complete security.
Please use strong passwords and exercise caution when sharing personal information with others.
Changes to This Policy
We may update this Privacy Policy from time to time.
If significant changes are made, we will notify users inside the app.
Continued use of MATCHA after updates means you accept the revised policy.